October 19, 2022 · Written By Courtney Melton

Photo from the National Alliance to End Homelessness

I have recently celebrated my two-year anniversary here at HOPE, Inc. Within those two years I have experienced a significant amount of growth, both professionally and personally. I know many may be confused by the idea of finding “personal growth from a job!” I would have thought the same thing two years ago. But being involved in a nonprofit human services organization is so much more than a job!

After reflecting on my two years as a case manager for the emergency shelter program, I’ve compiled a short list of things I have learned that I would love to share with our community.

1.Meet people where they are
To start, it is vital to meet clients where they are in their life, not where we think they should be. Because we never really know anyone’s life story, it is nearly impossible to have set expectations for every individual person. It is important to take your time, show patience, and get to know your client. Sometimes a listening ear can make all the difference.

2.Poverty has many faces
The next thing I have learned is that poverty is unbiased; it has many faces. Many people are one medical emergency, one lay-off, one missed check away from facing homelessness. It can and does happen to any one of us. That is why programs like the emergency shelter and rental assistance we offer here at HOPE are instrumental tools for community betterment.

3.Remember the Serenity Prayer
Lastly, I have learned to hold value in any scenario where you are able to help your client. This position is emotionally challenging, at times you may be unable to assist, which can lead to feeling hopeless. It is important to remember that we may not be able to change the world but if we can improve the world for one person, that makes it all worthwhile.

God grant me the serenity to accept the things I cannot change, the courage to change the things I can, and the wisdom to know the difference.

Poverty does not only affect the individual experiencing it, but it also affects the entire community. That’s why care, concern, and support from the entire community is so vital. We always welcome involvement from the community in the form of donations, volunteering, or simply joining our mailing list to stay up to date!

Originally published at Feathers of Hope on medium.com.